House policies at Habsburg Hotel, written plainly. Anything not covered here — the team answers quickly in Mandarin or English at +86-451-57768888.
Check-in & check-out
Check-in generally opens around 2:00 PM and check-out runs to around midday — the exact windows are shown on your Trip.com rate confirmation. Arriving early or leaving late? Ask — early check-in and late check-out are granted subject to availability, and luggage storage keeps the last ice-festival morning fully usable either way. Deep-winter arrivals: allow extra road time from the airport and come with your booking confirmation handy.
Bookings & payment
Rates booked through Trip.com are confirmed at booking; payment follows the conditions of the rate you chose — many options allow payment at the hotel, and free-cancellation choices are available on most categories. China uses the yuan (CNY); international cards are accepted at the hotel, and Alipay or WeChat Pay (both now accept foreign cards) cover everything else. VAT invoices (fapiao) are issued at the front desk on check-out — ask when you arrive. Package deals that stack afternoon tea sets and city gifts on the room rate are frequent — check the offers on your dates.
Children & families
Children of all ages are welcome — this is the traveller-picked family address of Harbin. The Family Friendly Room, the Supreme Family Room with Humidifier, the family suites and the themed kids’ suites cover most family configurations; extra-bed policies vary by rate, so check the conditions on your Trip.com booking or ask the team before arrival. The humidifier programme, child amenities and the robot delivery make the non-festival hours full.
Parking & transfers
The hotel is reachable by metro (Friendship Palace, Line 3 — under the door), rail (Harbin Station 4 km) and air (Taiping Airport 38 km). Taxis and ride-hailing are straightforward, and the concierge arranges private transfers on request. Parking for guests is free — and so is the car wash, the detail road-trippers keep putting in their reviews.
Pets
Pets are generally not permitted, with the usual exception of service animals — contact the team in advance so arrangements can be made. The Songhua swans and the Siberian tigers across the river, guests agree, provide sufficient animal company.
Smoking
Guest rooms and indoor public areas are non-smoking. A designated outdoor smoking area is provided; smoking-permitted room requests are subject to availability and should be made at booking.
Housekeeping & laundry
Rooms are refreshed daily to the standard the 2019 opening set — reviewers call the housekeeping thorough and the public areas spotless. A self-service guest laundry handles the winter trip’s accumulation of second layers, and the bathrooms — tub in the river and family categories, showers throughout — come with the usual toiletries and hair dryers.